Help & Guide

Short answers to common tasks.

πŸ“‹ Compliance Tracking & Certification of Correction

Step-by-step guide: track HPD violations, document corrective work, and generate an official PDF report to submit to the city.

View Guide β†’
β€’ How to register: Go to the Sign Up page, enter your email and a password, then click Register. You can also use Google Sign-In for quick one-click access. β€’ Choosing your role: During sign-up you will be asked to pick a role: Landlord (property owner self-managing rentals), Property Manager (manages on behalf of owners), or Service Vendor (contractor or tradesperson who handles repair work). You can update this later in your Profile. β€’ Confirm your email: After registering you will receive a confirmation email from us. Click the link inside to activate your account. If you don't see it within a few minutes, check your Spam or Junk folder. β€’ Confirmation email stuck in spam?: Add *@propertyadminhub.com as a trusted sender so our emails always reach you. Gmail: open the email in spam β†’ click "Not spam". Outlook: right-click the email β†’ "Mark as not junk". Then move it to your inbox β€” future emails will arrive normally. β€’ Log in after confirming: Once your email is confirmed, return to the site and click Login. Use the same email and password you signed up with.
Still stuck? Send a message from Support with a screenshot and what you expected to happen.