Help & Guide
Short answers to common tasks.
π Compliance Tracking & Certification of Correction
Step-by-step guide: track HPD violations, document corrective work, and generate an official PDF report to submit to the city.
β’ How to register: Go to the Sign Up page, enter your email and a password, then click Register. You can also use Google Sign-In for quick one-click access.
β’ Choosing your role: During sign-up you will be asked to pick a role: Landlord (property owner self-managing rentals), Property Manager (manages on behalf of owners), or Service Vendor (contractor or tradesperson who handles repair work). You can update this later in your Profile.
β’ Confirm your email: After registering you will receive a confirmation email from us. Click the link inside to activate your account. If you don't see it within a few minutes, check your Spam or Junk folder.
β’ Confirmation email stuck in spam?: Add *@propertyadminhub.com as a trusted sender so our emails always reach you. Gmail: open the email in spam β click "Not spam". Outlook: right-click the email β "Mark as not junk". Then move it to your inbox β future emails will arrive normally.
β’ Log in after confirming: Once your email is confirmed, return to the site and click Login. Use the same email and password you signed up with.
Still stuck? Send a message from Support with a screenshot and what you expected to happen.